Harmonizing Client Data Through Client Entity Resolution

Client: Global Bank

FTE: 15 FTEs

Duration: 3 years

Challenge

A global Swiss bank encountered difficulties in harmonizing customer data across multiple locations and identifying which records belonged to the same individual. This posed challenges in terms of data consistency and customer insights, as well as compliance efforts.

Solution

  • A solution was developed to identify, across all locations, which records belonged to a single person (client-360 / entity resolution).
  • This clean resolution of each customer became the cornerstone of numerous other compliance and risk applications built upon that data. It evolved into a global and strategic application within the bank.

Impact

Real Customer 360 View

The implementation of this solution had a profound impact on the company’s operations. By accurately identifying and resolving customer data, the company achieved a comprehensive client-360 view, enabling a deeper understanding of customers and their needs.

Strategic Asset for the bank

This clean resolution became the foundation for a multitude of other applications in compliance and risk management, driving improved decision-making, enhanced customer service, and strengthened regulatory compliance throughout the organization.